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  2. Q&A


  • About what you left behind

    This is a lost item for guests staying at this facility.
    We will keep it for 30 days.If you do not contact us in the meantime
    I'm sorry, butContinue reading
  • For customers arriving by car (Please be sure to read it!)

    【For customers using car navigation systems】
     In the vicinity of the hotel, there are many cases where car navigation systems guide a narrowContinue reading
  • When going by train, how many stops is the nearest station?

    Shibukawa Station (JR Joetsu Line / JR Agatsuma Line).
    Both the ticket gate and the exit are only one place.
    Please use taxi (about 20 minuContinue reading
  • About access by route bus from JR Shibukawa Station

    We will inform you of access by local bus from JR Shibukawa Station nearest station.
    Take the bus bound for Ikaho Onsen from JR Shibukawa SContinue reading
  • Can I Internet in the room?

    Yes.Free Wi-Fi is available in rooms, banquet rooms, conference rooms and lobby.
    (※Please understand beforehand because it may temporarily bContinue reading
  • Is there a non-smoking room?

    From April 2022, all guest rooms are non-smoking.
    If you smoke, please go to the designated smoking area.

    【Smoking area】
    ●1 front door
    ●1 sContinue reading
  • About the price of children and infants

    Elementary school students are 70% of adults. Meals are based on adults.Infants are 50% of adults · Kids' meal style.
    If you are 2 years olContinue reading
  • Is there any item for young children?

    For small children
    There are bus chairs, baby bathtubs, bouncer, toilet seat for toddlers and so on.
    Since there are limitations on number, Continue reading
  • Is it possible to change meal contents against allergies?

    Yes.If you can contact us in advance, I will tell the cooking department as much as possible.
    (※Please note that it may not meet all your reContinue reading
  • Can I arrange cake?

    However, since we will be ordering from an external vendor, please contact us by phone, e-mail etc. 2 days before check-in.
    【Estimated Continue reading
  • Moriaki Ryokan of hot spring for the Kogane-no-yu

    We explain "Kogane-no-yu" which has been spilled in Moriaki Ryokan since its establishment.
    Kogane-no-yu is Kogane-no-yu spring that sourceContinue reading
  • Contraindication of hot springs(Goldfish)

    ※If you have the following symptoms or illness please refrain from using hot springs.
    Acute illness (especially in the presence of fever)
    AcContinue reading
  • Is it close to the Ishidan Street from the inn?

    Yes.It is a 3-minute walk from the hotel.
    Please go out in a yukata!

Reserve·Contact us

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