This is a lost item for guests staying at this facility. We will keep it for 30 days.If you do not contact us in the meantime I'm sorry, but…Continue reading
For customers arriving by car (Please be sure to read it!)
【For customers using car navigation systems】 In the vicinity of the hotel, there are many cases where car navigation systems guide a narrow…Continue reading
When going by train, how many stops is the nearest station?
Shibukawa Station (JR Joetsu Line / JR Agatsuma Line). Both the ticket gate and the exit are only one place. Please use taxi (about 20 minu…Continue reading
About access by route bus from JR Shibukawa Station
We will inform you of access by local bus from JR Shibukawa Station nearest station. Take the bus bound for Ikaho Onsen from JR Shibukawa S…Continue reading
Yes.Free Wi-Fi is available in rooms, banquet rooms, conference rooms and lobby. (※Please understand beforehand because it may temporarily b…Continue reading
Elementary school students are 70% of adults. Meals are based on adults.Infants are 50% of adults · Kids' meal style. If you are 2 years ol…Continue reading
For small children There are bus chairs, baby bathtubs, bouncer, toilet seat for toddlers and so on. Since there are limitations on number, …Continue reading
Is it possible to change meal contents against allergies?
Yes.If you can contact us in advance, I will tell the cooking department as much as possible. (※Please note that it may not meet all your re…Continue reading
Yes. However, since we will be ordering from an external vendor, please contact us by phone, e-mail etc. 2 days before check-in. 【Estimated …Continue reading
We explain "Kogane-no-yu" which has been spilled in Moriaki Ryokan since its establishment. Kogane-no-yu is Kogane-no-yu spring that source…Continue reading
※If you have the following symptoms or illness please refrain from using hot springs. Acute illness (especially in the presence of fever) Ac…Continue reading